Shipping policy

Processing Time

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM local time or on weekends/holidays begin processing the next business day.
• Custom or bulk orders may require additional handling time; any delay will be communicated at checkout or by email.

Domestic Shipping (US)

• Standard Shipping: 3–7 business days after shipment.
• Shipping costs are calculated at checkout based on service, weight, and destination.

Tracking & Notifications

• Once your order ships, you will receive a confirmation email with tracking information.
• Use the carrier’s tracking link to monitor delivery. If tracking is unavailable, please allow a few days and contact support if no movement appears.

Lost, Damaged, or Delayed Shipments

• If your package is lost or damaged in transit, contact us at debra@munchmate.shop within 7 days of the expected delivery date. We will work with the carrier to file a claim and resolve the issue.
• For delayed shipments, please check tracking first. If there is no update within the carrier’s estimated time, contact us and we’ll investigate.

Address Changes & Undeliverable Orders

• Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to an incorrect address.
• If a package is returned to us as undeliverable, we will contact you. A refund will be issued minus original shipping costs, or a reshipment fee will apply if you request redelivery.

Returns & Exchanges

• For information on returns and exchanges, please see our Returns Policy [link to Returns Policy]. Items eligible for return must meet the conditions specified there.